Refund policy
Return and Refund Policy
Return Period:
You may return any product purchased from our online store within 14 days of receipt.
Conditions for Return:
- The product must be in new and unused condition, and returned in the original packaging.
- "New and unused" means the product shows no signs of wear or use, and all original materials, manuals, and accessories are included.
Non-refundable Items:
- Gift cards, promotional or sale items, and any products that have been customized or modified cannot be returned.
Return Procedure:
- Contact our customer service at info@rc-motorsports.com to initiate a return. You will receive a return authorization number (RAN) and instructions on how to proceed.
- Carefully package the item in its original packaging. Ensure that all manuals, accessories, and other components are included.
- Label the package with the return address provided during your contact with customer service.
- Ship the item using a trackable shipping method of your choice. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Return Address:
Returns should be sent to the address provided by our support team when you initiate the return process.
Refund Methods:
Refunds will be processed using the original payment method used during the purchase. Please allow up to 14 days for your refund to be processed after the item has been received and inspected.
Refund on Shipping Charges:
Original shipping charges are non-refundable, except in cases where the item arrived damaged or defective.
Processing Time:
Once your return is received and inspected, we will notify you via email of the status of your refund or exchange. Refunds will be processed within 14 days of approval.
Exchanges and Replacements:
- We offer exchanges for defective or damaged items. If you received the wrong item or it was damaged during shipping, contact us immediately at [your contact email/phone number].
- If you prefer an exchange for any other reason, it will be treated as a return, and you can place a new order after the original item is refunded.
Restocking Fees:
We do not charge restocking fees for returns, provided the product is in new and unused condition. However, if the returned item shows signs of use or damage, we reserve the right to deduct an appropriate amount from the refund to cover repair or depreciation costs.
International Returns:
For international orders, customers are responsible for return shipping fees, customs, and any other applicable charges unless the product is defective or damaged. Please contact us at [your contact email/phone number] to initiate an international return.
Defective or Damaged Products:
- If a product is defective or damaged upon receipt, you are entitled to a repair, replacement, or refund. You must report any defects or damages within 14 days of receipt.
- In case of a defect, you may request either a repair or a replacement. If a repair fails after two attempts, we will offer a full refund or a new replacement product.
- No return shipping charges apply for defective or damaged products.
Warranty and Guarantee:
Products sold by RC-Motorsports come with a 24-month warranty under EU consumer law, which covers defects in material or workmanship. This warranty does not cover wear-and-tear or damage caused by improper use.
Additional guarantees may be offered by the manufacturer. Please refer to the manufacturer's documentation for details.
Refund Timeline:
Refunds will be issued within 14 days of receipt and inspection of the returned product.
Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
Contact Information:
For return requests, inquiries, or further assistance, please contact us at info@rc-motorsports.com.